RMA Request Form

We guarantee our products meet the published specifications using established testing methods.

Please provide the required information and agree to the terms in order to obtain an RMA number for shipping back to us. Please note this RMA constitutes an agreement to accept a product for evaluation and is not an admission of fault, error, or defective manufacture.

Power Attorney – We do not sign any legal paper for receiving the item. It is the customer’s responsibility to deliver the item to our site. We suggest customers use FedEx, UPS, DHL, or USP to ship the item.

Request Photonwares information: whether providing Tax ID and signing release form or any other paper. These are absolutely no, since they are related to pay potential import tax, damage or storage fee . A qualified shipper will take care these. Please use one that does not require anything from us.